Help Center

A Virtual Escape Palace is a type of online escape room! It is an online puzzle adventure that takes place in a virtual palace. Each Palace is filled with mysterious spaces to explore and puzzles to solve along the way.

Premium Games:

There is no maximum to the number of people you can sign up when you choose the premium, multi-team version of the Jewel Palace games! However, depending on your group size, you will need to break the group up into smaller teams (we recommend teams of 3-4 players.) You may have a maximum of 6 players per individual team.

For example, you could book for a group of 8, and break up into 2 teams of 4, or you could book for a group of 800 and break up into 200 teams of 4. Access to the GAP (Game Administrator Portal) comes with your premium Virtual Escape Palace purchase, making it easy to manage a large group.

Minimum of 2 players required for purchase. 

Single Standard Team:

If you will only be playing as a single team and prefer to purchase the Jewel Palace Standard Team option, you can have a maximum of 5 players. (Maximum of 1 team per game.)

For the best experience, we strongly recommend teams of 3-5 players each (4 is ideal!), but it is up to you. You are welcome to play as a team of 2 or 6 players, but the experience may not be as good.

There is a cap of 6 players per team. If you try to exceed this limit, there will be performance issues with your game as larger teams are not supported, nor are they ideal for game play!

For Sapphire Palace, we strongly recommend playing as a team of 4 if possible!

Please note you will need at least 2 players for the games.

Premium Games: 

Find and select your prefered Virtual Escape Palace, enter the number of players in the quantity box, add to your cart, and then checkout! 

Full payment is due at the time of booking. Once your purchase is complete, you'll receive a receipt and a separate email to access the Game Administrator Portal (GAP) to begin setting up your reservation.

Choose this option for groups larger than 5.

Single Standard Team:

Select your preferred game from the drop down and add to cart. You may have a maximum of one team per game that will accommodate 2 to 5 players.

Full payment is due at the time of booking. Once your purchase is complete, you'll receive a receipt and a separate email with a game link to share with your teammates.

Booking for an extra large group or have unique payment requirements? Please contact us via the form on our Contact page or email us directly at play@palacesphere.com.

The Ruby Palace is $20 per player. A minimum of 2 players are required for purchase.

The Sapphire Palace is $20 per player. A minimum of 2 players are required for purchase.

The Emerald Palace is $20 per player. A minimum of 2 players are required for purchase.

If you'd like to add on optional concierge services like live hosting or reservation set up, please visit our GEM page for up to date pricing.

If you will be playing as an individual team of 2 to 5 players max, you may choose the Single Standard Team option for $28. (Maximum of 1 team may be purchased per game allowed.)

In this case, buy tickets for the lower range of your expected player count. You may purchase additional players in the Game Administrator Portal at a later time!

Please note, you may not add extra player to the Standard Team Product, only the premium version of the games.

No. You do not need to enter a date or time at checkout. You simply purchase a spot for each player at checkout, and then you may set up your event details later in the GAP.

As this is a self led experience, teams may schedule games at any time they prefer.

Nope! You just need one transaction per group. Enter the # of players for your entire group in the quantity section. 

After you check out, you’ll be able to access a Game Administration Portal where you can add all the players to your reservation and assign teams of 3-4 players.

For the Premium version of the Jewel Palace Games (unlimited group size), you’ll purchase a player slot for every player.

There is no maximum number of player slots per transaction, however, there is a minimum charge for 2 player slots.

For the Single Standard Team version of the Jewel Palace Games, you may purchase 1 team per Jewel Palace game. Each team accommodates 2 to 5 players.

No problem! Simply purchase additional players in the Game Administrator Portal (GAP) to add them to your existing reservation.

If you checkout again on the website, it will create a new reservation instead of adding to your existing reservation, so please be sure to purchase extra players through the GAP.

*Please note: You may not add extra players if you purchased a Single Standard Team game.

The Group Organizer is the person that purchases the game and sets up the reservation in the GAP. The Group Organizer can also be a player and a Team Captain if they wish!

The Group Organizer will have the main GAP login with control over the reservation details. They will name the reservation, add all the players, and designate and invite Team Captains.

Yes! You will be able to add additional organizers to your reservation in the Game Administrator Portal (GAP).

On the GAP homepage, simply click the "Add" button in the organizer section to add a co-organizer and send them an invitation to join the GAP. Like the original Group Organizer, co-organizers will be able to add and remove players from a reservation, assign teams, assign Team Captains (optional), schedule start times, send invitations, join leaderboards, and view the status of all teams.

Group Organizer will have the option to delegate some of the individual team details to someone on each team by using Team Captains. The Team Captain's role is to coordinate game logistics with the players on their team and to enter those details into the GAP. The Captain does not have a special role in the game.

Team Captains will have their own view of the Game Administration Portal. They will have the ability to schedule the play time, add a video conferencing link for their game, send invitations to fellow players, and even pick their own team if the group organizer allows.  Unlike Co-Organizers, Team Captains will not have the ability to make edits to the overall reservation (only their team's details).

Team Captains are optional. If an organizer wants to manage the entire reservation on their own, they do not need to assign Team Captains. 

Team Captains are a great option for Organizer that want to allow the teams in their reservation to play at their convenience.

Organizer will have the option to make Team Captains assignments in the Game Administration Portal (GAP) and send Team Captain invitations.

In the PALACESPHERE Game Administration Portal (GAP) you can add all players, assign teams, and assign Team Captains (optional).

You can add all players to the reservations manually or by importing a CSV.

After you check out, you’ll receive a welcome email with to access the Game Administration Portal.

The Ruby Palace, The Sapphire Palace, and The Emerald Palace are self led, virtual escape games. You can play at any time that works for the team! No live host is required to play and time released hints are built into the game, so you do not need to book time with us to play.

You do not need to know when you when you want play when you purchase the game. You can schedule your start time whenever you are ready to get set up in the Game Administrator Portal. The scheduled time is only for the purpose of scheduling with the players; it is OK if you end up starting at a different ime.

At least one puzzle in each The Ruby Palace and The Sapphire require players to see a teammate. If you are playing with teammates remotely, you will need a video conference to see them for this puzzle. 

You may use whatever video conferencing platform you prefer! The video conference is provided by the Organizer, Team Captain, or the players. We do not provide video conferencing.

The video conference must be provided by the customer whether it is the Organizer, Team Captain, or players on teams. We do not provide video conferencing. 

You may use whatever video conferencing platform you prefer! You will have the option to add your video conferencing link to the invitation and the lobby page, however, it is not required in order to schedule the game.

Game duration will vary by team.

For most teams, The Ruby Palace takes about 1-2 hours to play. The average final time is about 90 minutes*.

The Sapphire Palace takes about 90 minutes to 2 hours* for most teams. 

The Emerald Palace takes about 60 to 75 minutes for most teams.

If possible, we recommend blocking out about 2 hours to make sure you have plenty of time to complete the game!

There is no time limit on The Ruby Palace, The Sapphire Palace, or The Emerald Palace. Teams can take as long as they need to complete the game. Teams will have the option to pause the game and finish it at a later time if needed.

*Teams with lots of puzzle  / escape room experience will likely finish more quickly than the average.

Players can access the game via game link. 

For Standard Teams, this game link will be emailed after purchase and the Organizer can forward to the other players. For Premium games, this can be provided via invitation email or just the game link can be shared by copying it from the GAP.

Premium Games:

Once the players are added and teams are assigned, the Organizer or the Team Captain will be able to send an email with a play invitation link to the players. This email will include the video chat link (if provided) and a game URL unique to each team. The Organizer or Team Captain can access their team's game link in the GAP to share with other players if they cannot find their invite email.

The team game link will take every player on the team to the same page. Each player simply selects their name to "log in" to the game. When they click their name, they will be sent to the game lobby where they can wait for their fellow players before entering the game. The games will be linked, but each player will have their own view.

All teams will need to use a video chat for their game. As this is not provided by the PalaceSphere, players may choose whichever video conferencing solution they prefer.

Each player on a team will have their own view of the game, but the game will be linked with their fellow teammates. If one player enters the correct password, it will unlock the door for the entire team.

Teams will need to collaborate via video conference to communicate in real time. There is not a built in chat or video function in the Palace, so teams may choose whichever service they prefer. There is a handy place in the Game Administration Portal to include a video chat link. That way, the chat link will be in the same email as the play link!

There are 3 different types of Leaderboards available: Private, Shared, and Public.

The Private Leaderboard is specific to your reservation. It will only show the teams on your reservation and cannot be shared.

Shared Leaderboards can be created in the GAP and shared with others using an invite code. This is a great option for expanding the competition within a company or larger social group. Only those with an invite code can join a shared leaderboard. 

The Public Leaderboard is open to all groups! There is no invite code needed, so anyone can join.

Learn more about setting up the different Leaderboards here.

Yes, but not online.

Unfortunately, there is not a "choose your own amount" gift card option on the website. If you'd like to purchase a gift card in a custom amount, please email us at play@palacesphere.com and we can help you out!