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FREQUENTLY ASKED QUESTIONS

WHAT IS A VIRTUAL ESCAPE PALACE?

HOW MANY PEOPLE CAN PLAY?

HOW MANY PEOPLE CAN BE ON ONE TEAM?

HOW DO I BOOK A VIRTUAL ESCAPE PALACE FOR MY TEAM?

WHAT IF I DON'T KNOW THE EXACT NUMBER OF PLAYERS?

DO I NEED TO KNOW WHEN I WANT TO PLAY TO CHECKOUT?

I HAVE MORE THAN 4 PEOPLE, DO I NEED TO BOOK INDIVIDUALLY FOR EACH TEAM?

DO I PURCHASE PER TEAM OR PER PLAYER?

WHAT IF I WANT TO ADD EXTRA PLAYERS AFTER I CHECK OUT?

WHAT DO YOU MEAN BY "GROUP ORGANIZER?"

CAN I INVITE A CO-ORGANIZER TO HELP WITH MY RESERVATION?

WHAT EXACTLY IS A TEAM CAPTAIN?

HOW DO I ASSIGN TEAMS AND TEAM CAPTAINS?

WHEN CAN I PLAY?

WHY DO I NEED A VIDEO CONFERENCE TO PLAY?

WHO PROVIDES THE VIDEO CONFERENCE?

HOW LONG DOES THE GAME TAKE?

HOW DO WE GET TO THE GAME?

HOW CAN PLAYERS COLLABORATE?

WHAT ARE THE LEADERBOARD OPTIONS?

CAN I BUY MULTIPLE GIFT CARDS?

CAN I APPLY MULTIPLE GIFT CARDS TO A BOOKING?

CAN I BUY A GIFT CARD IN A CUSTOM AMOUNT?

WHAT IS YOUR REFUND POLICY?