Help Center

A Virtual Escape Palace is a type of online escape room! It is an online puzzle adventure that takes place in a virtual palace. Each Palace is filled with mysterious rooms to explore and puzzles to solve along the way.

There is no maximum to the number of people you can sign up! However, we do recommend breaking up your group into teams of 3-4 players. 

For example, you could book for a group of 8, and break up into 2 teams of 4, or you could book for a group of 800 and break up into 200 teams of 4. Access to the GAP (Game Administrator Portal) comes with your Virtual Escape Palace purchase, making it easy to manage a large group.

Minimum of 2 players required for purchase.

For the best experience, we recommend teams of 3-4 players, but it is up to you. You are welcome to play as a team of 2 or 5+ players. 

Please note you will need at least 2 players for the game.

Find and select your prefered Virtual Escape Palace, enter the number of players in the quantity box, add to your cart, and then checkout! 

Full payment is due at the time of booking. Once your purchase is complete, you'll receive a receipt and a separate email to access the Game Administrator Portal (GAP) to begin setting up your reservation!

Booking for an extra large group or have unique payment requirements? Please contact us via the form on our Contact page or email us directly at play@palacesphere.com.

No. You do not need to enter a date or time at checkout. You simply purchase a spot for each player at checkout, and then you may set up your event details later in the GAP.

As this is a self led experience, teams may schedule games at any time they prefer.

Nope! You just need one transaction per group. Enter the # of players for your entire group in the quantity section. 

After you check out, you’ll be able to access a Game Administration Portal where you can add all the players to your reservation and assign teams of 3-4 players.

You’ll purchase a player slot for every player.

There is no maximum number of player slots per transaction, however, there is a minimum charge for 2 player slots.

The Group Organizer is the person that purchases the game and sets up the reservation in the GAP. The Group Organizer can also be a player and a Team Coordinator if they wish!

The Group Organizer will have the main GAP login with control over the reservation details. They will name the reservation, add all the players, and designate and invite Team Coordinators. 

The Team Coordinator's role is to coordinate game logistics with the players on their team and to enter those details into the GAP. We created the Team Coordinator role so the Group Organizer can delegate some of the individual team details to someone on each team.

Team Coordinators will have their own view of the Game Administration Portal. They will have the ability to schedule the play time, add a video conferencing link for their game, send invitations to fellow players, and even pick their own team if the group organizer allows.

You’ll have the option to make Team Coordinator assignments in the Game Administration Portal and send Team Coordinator invitations.

Every team will need a Team Coordinator as teams are assigned by Coordinator.

In the PALACESPHERE Game Administration Portal (GAP) you can add all players, assign Team Coordinators and assign teams.

You can add all players to the reservations manually or by importing a CSV.

If you don’t want to assign all the teams, you can assign Team Coordinators only and allow the Coordinators to pick their own teams.

After you check out, you’ll receive a welcome email with to access the Game Administration Portal.

Once the players are added and teams are assigned, the Organizer or the Team Coordinator will be able to send an email with a play invitation link to the players. This email will include the video chat link (if the team captain added one) and a game URL unique to each team. The Team Coordinator can access their team's game link in the GAP to share with other players if they cannot find their invite email.

The team game link will take every player on the team to the same page. Each player simply selects their name to "log in" to the game. When they click their name, they will be sent to the game lobby where they can wait for their fellow players before entering the game. The games will be linked, but each player will have their own view.

All teams will need to use a video chat for their game. As this is not provided by the PALACESPHERE, players may choose whichever video conferencing solution they prefer.

Each player will have their own view of the game, but they will all be linked. If one player enters the correct password, it will unlock the door for the entire team.

Teams will need to communication via video conference to communicate in real time. There is not a built in chat or video function in the Palace, so teams may choose whichever service they prefer. There is a handy place in the Game Administration Portal to include a video chat link. That way, the chat link will be in the same email as the play link!

All sales are final.