Help Center

A Virtual Escape Palace is a type of online escape room! It is an online puzzle adventure that takes place in a virtual palace. Each Palace is filled with mysterious rooms to explore and puzzles to solve along the way.

There is no maximum to the number of people you can sign up! However, we do recommend breaking up your group into teams of 3-4 players. 

For example, you could book for a group of 8, and break up into 2 teams of 4, or you could book for a group of 800 and break up into 200 teams of 4. Access to the GAP (Game Administrator Portal) comes with your Virtual Escape Palace purchase, making it easy to manage a large group.

Minimum of 2 players required for purchase.

For the best experience, we recommend teams of 3-4 players, but it is up to you. You are welcome to play as a team of 2 or 5+ players. 

For Sapphire Palace, we strongly recommend playing as a team of 4 if possible!

Please note you will need at least 2 players for the game.

Find and select your prefered Virtual Escape Palace, enter the number of players in the quantity box, add to your cart, and then checkout! 

Full payment is due at the time of booking. Once your purchase is complete, you'll receive a receipt and a separate email to access the Game Administrator Portal (GAP) to begin setting up your reservation!

Booking for an extra large group or have unique payment requirements? Please contact us via the form on our Contact page or email us directly at play@palacesphere.com.

In this case, buy tickets for the lower range of your expected player count. Then email the Palace Games concierges (play@palacesphere.com) to add and pay for additional players. 

No. You do not need to enter a date or time at checkout. You simply purchase a spot for each player at checkout, and then you may set up your event details later in the GAP.

As this is a self led experience, teams may schedule games at any time they prefer.

Nope! You just need one transaction per group. Enter the # of players for your entire group in the quantity section. 

After you check out, you’ll be able to access a Game Administration Portal where you can add all the players to your reservation and assign teams of 3-4 players.

You’ll purchase a player slot for every player.

There is no maximum number of player slots per transaction, however, there is a minimum charge for 2 player slots.

Just let us know! 

Right now, the best way to add extra players to an existing reservation is to email us at play@palacesphere.com. We will add them to your existing order and send you an invoice for the additional player slots!

*If you checkout again on the website, it will create a new reservation instead of adding to your existing reservation.

The Group Organizer is the person that purchases the game and sets up the reservation in the GAP. The Group Organizer can also be a player and a Team Coordinator if they wish!

The Group Organizer will have the main GAP login with control over the reservation details. They will name the reservation, add all the players, and designate and invite Team Coordinators. 

Yes! You will be able to add additional organizers to your reservation in the Game Administrator Portal (GAP).

On the GAP homepage, simply click the "Add" button in the organizer section to add a co-organizer and send them an invitation to join the GAP. Like the original Group Organizer, co-organizers will be able to add and remove players from a reservation, assign teams, assign Team Captains (optional), schedule start times, send invitations, join leaderboards, and view the status of all teams.

Group Organizer will have the option to delegate some of the individual team details to someone on each team by using Team Captains. The Team Captain's role is to coordinate game logistics with the players on their team and to enter those details into the GAP. The Captain does not have a special role in the game.

Team Captains will have their own view of the Game Administration Portal. They will have the ability to schedule the play time, add a video conferencing link for their game, send invitations to fellow players, and even pick their own team if the group organizer allows.  Unlike Co-Organizers, Team Captains will not have the ability to make edits to the overall reservation (only their team's details).

Team Captains are optional. If an organizer wants to manage the entire reservation on their own, they do not need to assign Team Captains. 

Team Captains are a great option for Organizer that want to allow the teams in their reservation to play at their convenience.

Organizer will have the option to make Team Captains assignments in the Game Administration Portal (GAP) and send Team Captain invitations.

In the PALACESPHERE Game Administration Portal (GAP) you can add all players, assign teams, and assign Team Captains (optional).

You can add all players to the reservations manually or by importing a CSV.

After you check out, you’ll receive a welcome email with to access the Game Administration Portal.

The Ruby Palace and The Sapphire Palace are self led, virtual escape games. You can play at any time that works for the team! No live host is required to play and time released hints are built into the game, so you do not need to book time with us to play.

You do not need to know when you when you want play when you purchase the game. You can schedule your start time whenever you are ready to get set up in the Game Administrator Portal. The scheduled time is only for the purpose of scheduling with the players; it is OK if you end up starting at a different ime.

At least one puzzle in each The Ruby Palace and The Sapphire require players to see a teammate. If you are playing with teammates remotely, you will need a video conference to see them for this puzzle. 

You may use whatever video conferencing platform you prefer! The video conference is provided by the Organizer, Team Captain, or the players. We do not provide video conferencing.

The video conference must be provided by the customer whether it is the Organizer, Team Captain, or players on teams. We do not provide video conferencing. 

You may use whatever video conferencing platform you prefer! You will have the option to add your video conferencing link to the invitation and the lobby page, however, it is not required in order to schedule the game.

Game duration will vary by team.

For most teams, The Ruby Palace takes about 1-2 hours to play. The average final time is about 90 minutes*.

The Sapphire Palace takes about 90 minutes to 2 hours* for most teams. 

If possible, we recommend blocking out about 2 hours to make sure you have plenty of time to complete the game!

There is no time limit on the Ruby Palace or The Sapphire Palace. Teams can take as long as they need to complete the game. Teams will have the option to pause the game and finish it at a later time if needed.

*Teams with lots of puzzle  / escape room experience will likely finish more quickly than the average.

Once the players are added and teams are assigned, the Organizer or the Team Captain will be able to send an email with a play invitation link to the players. This email will include the video chat link (if provided) and a game URL unique to each team. The Organizer or Team Captain can access their team's game link in the GAP to share with other players if they cannot find their invite email.

The team game link will take every player on the team to the same page. Each player simply selects their name to "log in" to the game. When they click their name, they will be sent to the game lobby where they can wait for their fellow players before entering the game. The games will be linked, but each player will have their own view.

All teams will need to use a video chat for their game. As this is not provided by the PALACESPHERE, players may choose whichever video conferencing solution they prefer.

Each player on a team will have their own view of the game, but the game will be linked with their fellow teammates. If one player enters the correct password, it will unlock the door for the entire team.

Teams will need to collaborate via video conference to communicate in real time. There is not a built in chat or video function in the Palace, so teams may choose whichever service they prefer. There is a handy place in the Game Administration Portal to include a video chat link. That way, the chat link will be in the same email as the play link!

There are 3 different types of Leaderboards available: Private, Shared, and Public.

The Private Leaderboard is specific to your reservation. It will only show the teams on your reservation and cannot be shared.

Shared Leaderboards can be created in the GAP and shared with others using an invite code. This is a great option for expanding the competition within a company or larger social group. Only those with an invite code can join a shared leaderboard. 

The Public Leaderboard is open to all groups! There is no invite code needed, so anyone can join.

Learn more about setting up the different Leaderboards here.

Yes! There is no limit on the number of gift cards you can buy.

Yes! Apply the codes at checkout.

Yes, but not online.

Unfortunately, there is not a "choose your own amount" gift card option on the website. If you'd like to purchase a gift card in a custom amount, please email us at play@palacesphere.com and we can help you out!

All sales are final.