Home / CONCIERGE SERVICES BY THE GEM TEAM

LIVE HOST AND SET UP SERVICES

A cut-above the rest, the GEMs go above and beyond to make your virtual experience seamless and memorable, with optional Live Host add-on and turn key set up services.


Brilliant Customer Support by the GEMs, the Palace Concierge Team

In addition to creating great games at Palace Games, we truly care about providing excellent support along the way. An ordinary support team just wouldn’t do. We needed a dazzling, sparkling, brilliant team of real life gems! So, we assembled the GEMs - Game Experience Magicians!

The GEMs (Glittering Escape Managers?) are dedicated to providing our players with an excellent experience from beginning to end. We genuinely want you to have a great and memorable event, so the GEM team is available to ensure your success. 

Have a question or need some help? You can reach the GEMs (Ghoulish Ectoplasma Mechanics) via contact form, email, phone, or with the chat feature (desktop only). Whatever it stands for, the GEMs are excited to provide you to Genuine, Enthusiastic, Magnificent assistance!

 

GEM Turnkey Packages!

Organizing a large virtual team building event can be stressful but it doesn’t have to be! Our GEMs will gladly handle your set-up and/or provide you with a Live Host to deliver an introduction to your game and be available for live support. 

THE PEARL PACKAGE: EVENT SET UP

We will set up your event for you! All you need to do is fill out our set up form so we can fine tune our settings to work best with your event. You will also to need to provide a list of players’ names and email addresses

$4/player


THE SILVER PACKAGE: LIVE INTRODUCTION AND GAME INSTRUCTIONS

Once you’ve set up your game, your host will join you on the game day to provide instructions on how to play and give you a narrative introduction to the game to get everyone started.

$50 flat fee


THE GOLD PACKAGE: LIVE INTRODUCTION & INSTRUCTIONS + FULL GAME LIVE SUPPORT

Your host will be available throughout your gameplay for live support (3 hour limit). They will also provide an introduction to the game along with an explanation on how to use the game interface and can help host your video conference link and create breakout rooms if needed

$100 flat fee for groups up to 100 players*

*Contact us for a custom quote for groups larger than 100 players.

  

Email us to schedule a private demo with the GEM Team (your Great Event Magicians, or is it Game Experience Mavericks?) to see how it works.