PALACESPHERE PRIVACY POLICY
Palace Games is committed to keeping your data safe and secure. This policy explains what we collect and how we use it, in regards to our online games provided through the PALACESPHERE.
What information we collect.
We collect the following information in order to create and confirm your booking, process payments, send you email confirmations, GAP invitations, game invitations, and post-game emails with a link to the reservation's leaderboard. This is information you provide to us voluntarily.
Organizer/Purchasers Information collected through Shopify
- Name
- Email address
- Telephone number
- Credit card information
- Digital signatures
- Demographic information such as zipcode
- Information about preferences and interests
Player Information collected through the Game Administrator Portal
- Name
- Email Address
We also collect data about your use of our website, which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This information is gathered automatically through the use of cookies, which are explained below. This information is not linked to your personal information listed above.
What we do with the information
We use the information we collect for internal record keeping and to improve our offerings. We occasionally send email notices about promotions, events, or new experiences to members subscribed to our mailing list. Users may adjust their contact preferences at any time.
Player information collected in the Game Administrator Portal (player's names and email addresses) are ONLY used to send out communications directly related to the virtual games. Palace Games will not use any player information for any reason, including mail subscription list, without express permission other than for the specific purpose of providing and hosting the event.
How we share this information
We do not sell or rent this information to anyone. We do share this information with our booking software company. We use these providers to process your reservation and to complete your financial transactions. These transactions are processed through a gateway provider and are not stored or processed on our servers.
. The privacy policies of these companies are here:
- Shopify Privacy Policy: https://www.shopify.com/legal/privacy
We may also release information when appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Use of Cookies
We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.
We use traffic log cookies to identify which pages are being visited. This helps us analyze data about web page traffic and improve our website by tailoring it to customer needs. The cookie information is only used for statistical analysis and then the data are removed from the system. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
How to review and modify the collected data
If you are concerned about the accuracy of the data we collect and maintain, or would like to unsubscribe to future emails, please contact us and we will promptly respond.
Palace Games
ATTN: Customer Support
3362 Palace Drive
San Francisco, CA 94123
play@palacesphere.com
415-997-8522
Changes to our Privacy Policy
We may change our Privacy Policy at any time, subject to legal requirements. The most recent updates to our Privacy Policy will be posted on our website.
Effective Date of the Privacy Policy
This policy has been updated as of Dec 1, 2020.