Palace Games is committed to keeping your data safe and secure. This policy explains what we collect and how we use it, in regards to our online games provided through the PALACESPHERE.
What information we collect.
We collect the following information in order to create and confirm your booking, process payments, send you email confirmations, GAP invitations, game invitations, and post-game emails with a link to the reservation's leaderboard. This is information you provide to us voluntarily.
Organizer/Purchasers Information collected through Shopify
- Email address
- Telephone number
- Credit card information
- Digital signatures
- Demographic information such as zipcode
- Information about preferences and interests
Player Information collected through the Game Administrator Portal
- Email Address
What we do with the information
We use the information we collect for internal record keeping and to improve our offerings. We occasionally send email notices about promotions, events, or new experiences to members subscribed to our mailing list. Users may adjust their contact preferences at any time.
Player information collected in the Game Administrator Portal (player's names and email addresses) are ONLY used to send out communications directly related to the virtual games. Palace Games will not use any player information for any reason, including mail subscription list, without express permission other than for the specific purpose of providing and hosting the event.
How we share this information
We do not sell or rent this information to anyone. We do share this information with our booking software company. We use these providers to process your reservation and to complete your financial transactions. These transactions are processed through a gateway provider and are not stored or processed on our servers.
. The privacy policies of these companies are here:
We may also release information when appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Information Collected by Cookies and Other Tracking Technologies
Advertising and Analytics Services Provided by Others
If you are concerned about the accuracy of the data we collect and maintain, or would like to unsubscribe to future emails, please contact us and we will promptly respond.
ATTN: Customer Support
3362 Palace Drive
San Francisco, CA 94123
This policy has been updated as of June 27, 2023.