PALACESPHERE PRIVACY POLICY
Palace Games is committed to keeping your data safe and secure. This policy explains what we collect and how we use it, in regards to our online games provided through the PALACESPHERE.
What information we collect.
We collect the following information in order to create and confirm your booking, process payments, send you email confirmations, GAP invitations, game invitations, and post-game emails with a link to the reservation's leaderboard. This is information you provide to us voluntarily.
Organizer/Purchasers Information collected through Shopify
- Name
- Email address
- Telephone number
- Credit card information
- Digital signatures
- Demographic information such as zipcode
- Information about preferences and interests
Player Information collected through the Game Administrator Portal
- Name
- Email Address
We also collect data about your use of our website, which may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This information is gathered automatically through the use of cookies, which are explained below. This information is not linked to your personal information listed above.
What we do with the information
We use the information we collect for internal record keeping and to improve our offerings. We occasionally send email notices about promotions, events, or new experiences to members subscribed to our mailing list. Users may adjust their contact preferences at any time.
Player information collected in the Game Administrator Portal (player's names and email addresses) are ONLY used to send out communications directly related to the virtual games. Palace Games will not use any player information for any reason, including mail subscription list, without express permission other than for the specific purpose of providing and hosting the event.
How we share this information
We do not sell or rent this information to anyone. We do share this information with our booking software company. We use these providers to process your reservation and to complete your financial transactions. These transactions are processed through a gateway provider and are not stored or processed on our servers.
. The privacy policies of these companies are here:
- Shopify Privacy Policy: https://www.shopify.com/legal/privacy
We may also release information when appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Information Collected by Cookies and Other Tracking Technologies
We use various technologies to collect information, including cookies, web beacons and similar technologies. Cookies are small data files stored on your hard drive or in device memory that help us to provide and improve our Services and your experience, see which areas and features of our Services are popular and count visits, and for our advertising and analytics purposes. We use cookies to keep you logged in to the Services, to count the number of unique computers using the Services and to record your user preferences. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon. You may be able to set your web browser to refuse certain types of cookies, or to alert you when certain types of cookies are being sent. Some browsers offer similar settings for HTML5 local storage, and Flash storage can be managed here. For more information and more detailed options, please see the “Advertising and Analytics Services Provided by Others” section below.
Advertising and Analytics Services Provided by Others
We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services. These entities may use cookies, web beacons, mobile device identifiers, and other technologies to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. This information may be used by Palace Games and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices and review and/or delete your Google data at myactivity.google.com/myactivity. We use Google Analytics to understand our website traffic, and we allow our users to use their Google Analytics and StatCounter analytics accounts on their Palace Games-hosted pages. We may allow additional services later. You can opt out of Google Analytics by installing Google Analytics’ opt-out browser add-on. A StatCounter opt-out is available here. You should take the steps described above with each browser you use. Your device should also include a feature (“Limit Ad Tracking” on iOS or “Opt Out of Interest-Based Ads” or “Opt Out of Ads Personalization” on Android) that allows you to opt out of having certain information collected through mobile apps used for interest-based advertising purposes.
Questions
If you are concerned about the accuracy of the data we collect and maintain, or would like to unsubscribe to future emails, please contact us and we will promptly respond.
Palace Games
ATTN: Customer Support
3362 Palace Drive
San Francisco, CA 94123
play@palacesphere.com
415-997-8522
Changes to our Privacy Policy
We may change our Privacy Policy at any time, subject to legal requirements. The most recent updates to our Privacy Policy will be posted on our website.
Effective Date of the Privacy Policy
This policy has been updated as of June 27, 2023.